General Information

Mrs Traveller is an independent luxury travel consultancy based in Germany, specialising in bespoke, high-end travel experiences worldwide.

Mrs Traveller acts as an intermediary between clients ("you") and third-party travel providers including airlines, hotels, cruise lines, tour operators, and transport providers (collectively referred to as "Suppliers" or "Principals").

By confirming a booking, you enter into a direct contractual relationship with the relevant Supplier(s).

These Terms & Conditions govern your relationship with Mrs Traveller and apply to all bookings made on your behalf.

Our Philosophy

At Mrs Traveller, every journey is designed with care, precision, and deep personal knowledge.

While we manage every detail possible, travel inherently involves third-party providers and global factors beyond our control. Our role is to guide, protect, and support you at every stage—so you can travel with confidence, knowing everything has been thoughtfully considered.

Supplier Terms & Conditions

All travel services are subject to the individual terms and conditions of each Supplier.

These may include cancellation policies, payment terms, operational conditions, and liability limitations.

Copies of Supplier terms will be provided upon request or at the time of booking.

Payment Terms

Payments may be made via bank transfer or credit card (Visa, Mastercard, American Express).

A credit card surcharge (typically 1.5%–1.8%) may apply.

Prices are only guaranteed once full payment is received. Failure to meet payment deadlines may result in automatic cancellation.

In some cases, payments may be processed directly by the Supplier.

Pricing & Availability

All pricing is subject to availability and may change due to currency fluctuations, taxes, fuel surcharges, or Supplier adjustments.

Pricing cannot be guaranteed until confirmed and paid in full.

Service Fees

Mrs Traveller charges professional service fees for itinerary design, bookings, amendments, and concierge services.

These fees are non-refundable and separate from Supplier charges.

Commission Disclosure

Mrs Traveller may receive commissions or incentives from Suppliers. These are retained by Mrs Traveller and do not influence the quality or impartiality of recommendations.

Booking Responsibility & Travel Documents

Please review all travel documents carefully upon receipt, including names, dates, and details.

Any discrepancies must be reported immediately.

Mrs Traveller accepts no liability for errors not identified in a timely manner.

Passports, Visas & Entry Requirements

You are responsible for ensuring compliance with all passport, visa, and entry requirements.

For German residents, official guidance is available via the German Federal Foreign Office.

Requirements may change at short notice. Mrs Traveller accepts no liability for denied entry.

Travel Insurance

Comprehensive travel insurance is strongly recommended at the time of booking.

It is your responsibility to ensure adequate coverage.

Mrs Traveller does not provide insurance advice and accepts no liability for insufficient or declined insurance.

Baggage Allowance

Baggage allowances vary by airline, route, and fare type.

It is your responsibility to confirm allowances directly with the airline.

Frequent Flyer Numbers & Special Requests

Please provide frequent flyer numbers and special requests at the time of booking.

All requests are subject to availability and cannot be guaranteed.

Agency Role & Liability

Mrs Traveller acts solely as an intermediary.

To the extent permitted by law, Mrs Traveller is not liable for the acts, omissions, or performance of Suppliers.

Any claims must be directed to the relevant Supplier.

Your statutory rights remain unaffected, including those under the EU Package Travel Directive where applicable.

Force Majeure & Global Events

Mrs Traveller is not liable for disruptions caused by events beyond reasonable control, including:

• War or geopolitical instability
• Government restrictions or border closures
• Pandemics or health emergencies
• Natural disasters
• Airline disruptions or strikes

Such events may result in cancellations, delays, or additional costs beyond our control.

Travel Restrictions & Health Requirements

Travel requirements may change rapidly.

You are responsible for staying informed regarding entry requirements, vaccinations, and health regulations.

We recommend consulting official sources and medical professionals prior to travel.

Cancellations & Amendments

Travel arrangements may be non-refundable and non-changeable.

Supplier penalties and Mrs Traveller service fees may apply.

Full conditions will be provided at the time of booking.

Refunds

Refunds are subject to Supplier approval and will only be processed once funds are received.

Processing times may take several weeks, and in some cases refunds may not be possible.

Schedule Changes

Airlines and Suppliers may change schedules at any time.

You are responsible for reconfirming flight details at least 24 hours prior to departure.

Health & Vaccination Requirements

Some destinations require vaccinations or medical precautions.

Please consult your doctor or a travel clinic prior to travel.

Data Protection & Emergency Disclosure

In emergency situations, limited client information may be shared with relevant authorities where necessary.

All personal data is handled in accordance with GDPR.

Governing Law

These Terms & Conditions are governed by German law.

Acceptance of Terms

By confirming a booking or making payment, you acknowledge and accept these Terms & Conditions.

Mrs Traveller – Fees & Terms

Consulting & Planning

Initial Consultation

Complimentary

Itinerary Planning (per person)

• Hotel-only or single destination — Complimentary*
• Two destinations — €150
• Three or more destinations — €250
• Complex itineraries (8+ destinations or multi-country) — from €500

*Includes research, curated recommendations, and a detailed digital itinerary covering hotels, transfers, experiences, and dining suggestions.

*Concierge services are not included unless specified.

Retainer Services

Available on request for ongoing travel planning and priority access.

Reservations

Hotel Bookings

Complimentary for commissionable rates

Non-Commissionable Hotel Bookings

10–15% of total booking value (advised prior to confirmation)

Cruise Bookings

Complimentary

Flights & Transport

Flight Booking Fees (per ticket)

• Domestic / Regional — €50
• Low-cost carriers — €75
• International — €150–€200
• Multi-destination / Round-the-World — from €250
• Frequent Flyer / Redemption bookings — €500

Train & Ferry Bookings

€75 per sector

Changes & Amendments

• Flight changes — €50 per ticket (domestic) / €150 per sector (international)
• All changes are subject to airline or supplier re-pricing and additional fees

Urgency Fee

€100–€300 for bookings or changes required within 48–72 hours

Visas & Insurance

Visa Assistance

€150 per application (excluding visa fees)

Insurance Support

€100 per hour for claims assistance
(Complimentary if policy is arranged through Mrs Traveller partners)

Concierge Services

• Restaurant reservations, spa bookings, transfers — €75 per booking
• Event or ticket reservations — €75 per person
• Full-service concierge (per destination) — from €100

Research Services

€100–€150 per hour, on request

Cancellation Policy

15% of the total value of the cancelled component
(or commission retained where applicable)
In addition to any airline, hotel, or supplier cancellation fees.

Payment & Bank Fees

Credit Card Fee — 1.8%
(Visa, Mastercard, American Express where not absorbed by supplier)

General Notes

All fees reflect the time, expertise, and personalised service provided by Mrs Traveller, ensuring a seamless and highly curated travel experience. Fees may vary depending on complexity and will always be communicated transparently prior to confirmation.

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